Welcome to the official platform of Heritage Quest Travel Sdn. Bhd. (“Heritage Quest”, “we”, “our”, or “the Company”). Through our website and booking system, users may access a range of travel-related services including tour packages, accommodation, transportation, activities, and special events managed or arranged by Heritage Quest. Our business partners—including hotels, transport operators, event hosts, and activity providers—may also use the platform to list and promote their services.
By accessing or using our platform, you agree to be bound by the following Terms of Use:
1. Acceptance of Terms of Our Perlis
By using the Heritage Quest platform, you acknowledge that you have read, understood, and agree to comply with these Terms of Use. If you do not accept any of these terms, please discontinue the use of our platform immediately.
2. Permitted Use of the Platform
This platform is provided for the purpose of browsing, booking, and managing travel and event-related services offered by Heritage Quest.
You agree to:
use the platform only for lawful and appropriate purposes;
not disrupt or interfere with the functioning of the platform;
not upload or submit any content that violates Malaysian laws or infringes the rights of others.
3. Account Registration
Certain features, such as booking services or managing reservations, may require you to create an account.
By registering an account, you agree to:
provide accurate, complete, and up-to-date information;
maintain the confidentiality of your login credentials;
assume full responsibility for activities conducted through your account.
Heritage Quest reserves the right to suspend or terminate accounts suspected of violating these terms.
4. Booking & Payment Policy
All bookings made through Heritage Quest are subject to:
the cancellation, amendment, and refund policies applicable to each package or service.
the stated rates, deposits, surcharges, and additional conditions.
policies and terms set by third-party providers (hotels, transport operators, activity hosts, and others).
You are fully responsible for reviewing and understanding the specific terms of each service before confirming a booking.
5. Partner & Vendor Accounts
Business partners that promote their services on the Heritage Quest platform agree to:
provide accurate and lawful information regarding their services.
ensure their operations comply with Malaysian regulations and industry standards.
take full responsibility for the content, prices, schedules, and service details posted.
Heritage Quest is not liable for misinformation or operational issues arising from third-party vendors.
6. Intellectual Property Rights
All content displayed on the platform—including text, graphics, logos, images, layout, and promotional material—belongs to Heritage Quest or licensed parties. You may not copy, reproduce, modify, distribute, or use any material without written permission from Heritage Quest.
7. Disclaimer & Limitation of Liability
The platform and its services are provided on an “as is” and “as available” basis. Heritage Quest does not guarantee that:
the platform will operate without errors, interruption, or delays.
the information provided by partners is always complete or accurate.
travel services will be free from unexpected disruptions (weather, vendor changes, safety issues, etc.).
Heritage Quest shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:
the use or inability to use our platform,
service interruptions,
inaccuracies from vendors,
travel disruptions or safety incidents beyond our control.
8. Indemnification
You agree to indemnify and hold harmless Heritage Quest, its employees, affiliates, and partners from any claims, liabilities, damages, or expenses arising from:
your misuse of the platform.
violation of these Terms of Use.
violation of any Malaysian laws or third-party rights.
9. Governing Law
These Terms of Use are governed by the laws of Malaysia. Any disputes shall be resolved through the Malaysian courts.
10. Amendments
Heritage Quest reserves the right to update or modify these Terms of Use at any time. Significant changes will be communicated through the platform. Continued use after such updates constitutes acceptance of the revised terms.
Contact Us
For enquiries regarding these Terms of Use, please contact : info@ourperlis.com